Cancellation Policy
At Calvetti & Company, we reserve our time exclusively for you. A 48-hour notice of cancellation is required for an individual or group with scheduled services which total 3 or more hours. No-shows will result in 100% billing equal to the total amount of services reserved. Gift certificates and gift cards will be void without proper notice of cancellation.
We will provide a reminder call 48 hours in advance. This is a courtesy call only and should not be relied upon. Clients are responsible for their appointments.
Arrival Time
We recommend that you arrive at least fifteen minutes prior to your scheduled appointment to check in, fill out any necessary forms, relax and unwind. Our scheduling is designed to permit the correct amount of time to complete your service.
Please help us by arriving on time so that you may receive your full service. For late arrivals, your appointment time may be reduced in order to finish on time for the next scheduled guest. The usual fee for the treatment will remain the same.
Cellular Phones & Pagers
For consideration of all salon and spa guests, please mute all cellular phones and pagers before entering the spa. Thank you for your consideration.
Children
We love children and are happy to serve them at all ages. We even have a special area where they can watch a DVD, do their home work, take a nap, etc… For your child’s safety and in order for us to maintain a relaxing salon environment children will not be permitted to wander around the salon or spa unattended.
Valuables
We regret that we cannot be held responsible for any loss or damage to personal items such as clothes, accessories and jewelry. On Spa days, please consider leaving your jewelry at home.... one less thing to worry about.
Gratuities
A gratuity is ultimately your choice and should reflect how happy you were with the service. Should you choose to leave a gratuity, 10 % to 20% is common and greatly appreciated by all team members and owners alike.
No Smoking