Frequently Asked Questions
Changing Service Providers
Please feel free to change service providers within the salon at your convenience. This provides you with a variety of talent and some flexibility when booking an appointment. Rest assured, no one’s feelings will be hurt or take offense. We recommend that you use at least two different service providers regularly, so you are always assured of knowledgeable, personalized service regardless of emergencies, vacations, illness or unexpected travel plans.
We want you to be completely satisfied with every service you receive and purchase you make. If you are in any way dissatisfied with a service or product you purchased, please contact any of our Guest Service Coordinators within 14 days, so that we can rectify the situation. Please be aware certain products are non-returnable once opened. Again, your satisfaction is our priority.
Gratuity/Form of Payment
We gladly accept cash, check, debit cards, Visa, MasterCard or Discover. We feel a gratuity is ultimately your choice, and should represent how satisfied you were with your service and experience in the salon. Gratuity is not included in the cost of individual services.
Should you choose to leave a gratuity, it is greatly appreciated by all team members and owners alike. Upon check out, you are welcome to leave cash, or include your gratuity on your check or credit card.
We understand that unforeseen events arise and occasionally, cancellations are unavoidable. We respectfully request a 24-hour cancellation notice so that we may accommodate other guests who may be waiting for a cancellation. Please note our service providers are not able to make changes, additions or deletions to their schedules outside of working hours. Our Guest Service Coordinators will be happy to help you make a reservation, change an existing reservation or answer any questions you may have.
Referral & Rewards Program
We offer valuable incentives for referring family, friends and acquaintances to our salon. Our generous loyalty program rewards you with “points same as cash that never expire” . Please ask your service provider for details!
We would be thrilled to be part of your special day. One or two individuals may schedule special event appointments, however for groups of three or more, we are unable to accommodate. Please contact our Guest Service Coordinators for assistance finding a reputable salon for group events.
If you are new to our salon, please arrive 15 minutes before your scheduled reservation time. This allows time to check in, provide us with personal preference information, change and prepare for your service. If you arrive after your reservation time, we may not be able to complete all services or we may have to reschedule your appointment.